(1) Overview

These Terms of Service (“Terms”) govern your use of heshley.com and your purchase of products, including Bed & Crate Mats, Pet Feeding Mats, and Door/Floor Mats (collectively, “Products”).

By accessing our website or placing an order, you agree to these Terms. If you do not agree, you must not use our website or purchase Products.

(2) Eligibility & Accounts

• You must be at least the age of majority in your jurisdiction to place an order.
• If you create an account, you are responsible for keeping your login credentials secure and for all activity under your account.
• You agree to provide accurate, current, and complete information and keep it updated.

(3) Orders & Pricing

All orders are offers to purchase Products under these Terms. We may accept or reject any order at our discretion, including due to stock availability, suspected fraud, or errors.

• Prices and availability are subject to change without notice.
• If there is a pricing or description error affecting your order, we may cancel the order and refund any amount paid, or contact you to confirm how you wish to proceed.
• Promotions or discounts may have additional terms and may not be applied retroactively.

(4) Payments

We accept payment methods shown at checkout. By providing payment details, you represent that you are authorized to use the selected method.

Payments are processed by third-party providers. We are not responsible for their systems, errors, or outages, but we will assist you in resolving payment issues where possible.

(5) Shipping

Shipping terms, delivery estimates, and risk of loss are described in our Shipping Policy, which forms part of these Terms. By placing an order, you agree to that policy.

(6) Returns & Refunds

Our Return & Refund Policy sets out when and how Products may be returned, exchanged, or refunded. You agree to review and follow that policy if you request a return.

(7) Pet Mat Product Notes

7.1 Intended Use

Pet mats are intended for domestic pet use as described on the product page (sleeping areas, feeding zones, doorways). Using mats for other purposes (e.g., industrial flooring, heavy-duty outdoor scraping surfaces) may lead to faster wear and is at your own risk.

7.2 Wear & Lifespan

Lifespan depends on pet behavior, frequency of use, surface beneath the mat, and cleaning methods. Chewing, digging, or use of harsh cleaners can significantly shorten a mat’s useful life.

7.3 Safety

• Regularly inspect mats for damage and discontinue use if material is torn or filling is exposed.
• Always follow the care instructions provided on the label or product page.

(8) Prohibited Uses

You agree not to:

• Use the website or Products for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Interfere with or disrupt the website or servers.
• Engage in fraudulent transactions or chargebacks without valid reason.
• Use automated tools to scrape or collect data from the website without permission.

(9) Intellectual Property

All content on our website, including text, images, logos, and layouts, is owned by or licensed to heshley.com and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

(10) Privacy

Our Privacy Policy describes how we collect, use, and protect your information. By using our website, you consent to our data practices as described there.

(11) Disclaimers

To the fullest extent permitted by law, our website and Products are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non‑infringement.

(12) Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use of the website or Products.

Where liability cannot be excluded, our total aggregate liability for any claim is limited to the amount you paid for the Product or service giving rise to the claim.

(13) Indemnification

You agree to indemnify and hold harmless heshley.com, its affiliates, and their officers, employees, and agents from any claims, damages, or expenses arising from your use of the website or Products, violation of these Terms, or infringement of any third‑party rights.

(14) Governing Law & Disputes

These Terms and any disputes arising out of or related to them are governed by the laws of the State of New York, United States, without regard to conflict of law rules.

We encourage you to contact us first to try to resolve any issues. If a dispute cannot be resolved informally, it may be brought in the courts located in New York, New York, unless applicable law requires otherwise.

(15) Changes to Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

(16) Contact

If you have questions about these Terms, please contact:

• Email: support@heshley.com
• address: 500 5th Ave, Suite 2000, New York, NY 10110, United States