1. Introduction

This Privacy Policy describes how heshley.com (“we”, “us”, or “our”) collects, uses, and protects information when you visit our website, purchase Bed & Crate Mats, Pet Feeding Mats, Door/Floor Mats, or contact our support team.

By using our website or placing an order, you agree to this Privacy Policy. If you do not agree, you should not use our website or services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly, such as:

• Contact details: name, email address, phone number.
• Order details: shipping and billing address, mat types, sizes, colors, and quantities.
• Account information: login details if you create an account (passwords are stored in hashed form).
• Support messages: emails and form submissions, including photos you share (for damage/size issues, etc.).
• Marketing preferences: newsletter subscriptions and opt-in/opt-out choices.

2.2 Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address, browser type, device type, and operating system.
• Pages viewed, time spent, referral URLs, and click paths.
• Approximate location based on IP address.
• Cookie and similar identifier data.

3. How We Use Information

We use your information to:

• Process orders, arrange shipping, and provide tracking updates.
• Handle returns, refunds, and product support requests.
• Respond to questions about sizes, materials, or usage of pet mats.
• Improve our website, product descriptions, and support processes.
• Detect and prevent fraud, abuse, or security threats.
• Send transactional emails related to your orders.
• With your consent (where required), send marketing messages about new products, promotions, or updates. You can unsubscribe at any time.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep your cart and session active.
• Understand how visitors use our website.
• Remember your preferences where possible.

You can control cookies through your browser settings. Disabling certain cookies may affect functionality, such as sign-in or checkout.

5. How We Share Information

We share information with third parties only as needed to run our business, including:

• Payment processors: to process your payments securely.
• Shipping and logistics partners: to deliver orders and manage tracking.
• Hosting and IT providers: to operate our website and store data.
• Customer support tools: to manage inquiries and order-related communication.
• Analytics providers: to help us understand website usage.

We may also share information if required by law or to protect our rights, property, or customers, such as responding to lawful requests from authorities.

6. International Transfers

Depending on your location, your information may be processed in countries with different data protection laws. We take reasonable steps to protect your data in accordance with this Privacy Policy, regardless of where it is processed.

7. Data Retention

We keep your information for as long as necessary to:

• Provide our services and support your orders.
• Comply with legal, accounting, and tax obligations.
• Resolve disputes and enforce agreements.

When information is no longer needed, we will delete or anonymize it in line with our retention policies and applicable law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal obligations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@heshley.com. We may need to verify your identity before completing your request.

9. Children’s Privacy

Our website and products are not directed to children. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us so we can delete it.

10. Security

We use reasonable technical and organizational measures to protect your information, including secure connections (HTTPS) and reputable payment processors. No system is entirely secure, but we work to reduce risk and monitor for unusual activity.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates the most recent version. If material changes are made, we may provide additional notice (for example, by email or banner).

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

• Privacy email: privacy@heshley.com
• Support email: support@heshley.com
• address: 500 5th Ave, Suite 2000, New York, NY 10110, United States