Contact Us

Contact Us

heshley.com · Pet Mats Support · Last updated: December 22, 2025
address: 500 5th Ave, Suite 2000, New York, NY 10110, United States

Support Channels

Support hours: Monday–Friday, 9:00–18:00 (local business days, excluding major holidays). We usually respond within 1–2 business days.

Information That Helps Us Assist You

If you are contacting us about an order, please include:

  • Order number (for example: #12345).
  • Type of mat (Bed & Crate, Feeding, or Door/Floor) and size/color.
  • Photos if there is a damage, fit, or quality concern.
  • Tracking number if you are asking about shipping or delivery updates.

Contact Form

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